Privacy Policy

At The Kicking Consultant, we value the privacy of our website visitors and are committed to protecting it. This privacy policy describes how we collect, use, and disclose information about you when you visit our website.

Information We Collect When you visit our website, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse our website, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.

1.1 We collect this information using the following technologies:

(a) "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

(b) "Log files" track actions occurring on our website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

(c) "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse our website.

1.2 Use of Information We use the information we collect to:

(a)Provide and improve our website services to you;

(b) Understand and analyze how you use our website;

(d) Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;

(e) Personalize and enhance your experience on our website;

(f) Prevent fraudulent activity; and

(g) Analyze and monitor trends, usage, and activities in connection with our website.

1.3 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). This information is held solely to optimise the performance of the website for your use.
(b) Information that you provide to us when registering with our website and completing your profile on our website (including your name, email address, login password and profile pictures). This information is held for the functional operation of the website.
(c) Information that you provide to us for the purpose of subscribing to our email notifications and/or blogs and newsletters (including your name and email address).
(d) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use). This information is held to optimise the performance of the website and guide the development of new features.
(e) Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number and email address; we do not however store payment card details). This information is held for the recording, processing, fulfilment and tracking of your order.
(f) Information that you provide us relating to your athletic performance, fitness, health and recording of your training sessions. This information is held for the effective operation of the website and provide coaching advice to improve your sporting performance.
(g) Information that you post to our website for publication on the internet.
(h) Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication).

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalize our website for you;
(c) send you goods purchased through our website;
(d) supply to you services purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter/blog, if you have requested it (you can inform us at any time if you no longer require the newsletter/blog);
(i) send you marketing communications relating to The Kicking Consultant products and services by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with anonymous statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud; and
(m) verify compliance with the terms and conditions governing the use of our website.

3.3 We will not, without your express consent, supply your personal information to any third party.

3.4 All our website financial transactions are handled through our payment services providers, Stripe and Paypal. Stripe’s privacy policy is available at:
https://stripe.com/au/privacy
Paypal’s privacy policy is available at: https://www.paypal.com/au/webapps/mpp/ua/privacy-full

We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to a third party you have given us express to share with. For instance another on-line coaching platform or coaching provider.
(e) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(f) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.

Sharing of Information

We may share your information with third-party service providers that we use to assist us in providing our website services. For example, we use Google Analytics to help us understand how our visitors use our website. We may also share your information with our affiliates, partners, and other third parties for marketing and promotional purposes. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Security of Information

We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security measures are 100% foolproof, and we cannot guarantee the security of your information.

Your Choices

You can opt-out of receiving promotional emails from us by clicking on the "unsubscribe" link in the email. You can also disable cookies on your web browser, although this may affect your ability to use our website.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes to this privacy policy by posting the new policy on our website.